Haven’t reviewed your website for a while?

It may be time to evaluate and improve your website or mobile application. You lose money every time a visitor to your website can’t find what he or she is looking for, or is unable to reach the final stage of the checkout process. Our usability consultants use state-of-the-art tools and methods to help uncover these issues.

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Have an idea or prototype you want to test?

Our team can help with the strategic design of a new feature, idea or new application – and by using research methods, focus groups and ethnographic research we can reveal the needs of your target audience. This will help you to confidently proceed with any future design and development.

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Why work with us?

We are centrally located in the heart of London, offer state of the art facilities and services, and our researchers and consultants have extensive expertise that can help shape and grow your business. Our services include user centred design, usability and accessibility evaluations, and user centred research.

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Client Feedback

Using the lab's eye-tracking equipment, and working alongside the research staff, we gained a greater understanding of the usability issues faced on our clients’ websites... and the information gained from the eye-tracking process was fed back into the design process.
Double Jump Media
The Labs highly professional, business focused team worked with us across several months to build a detailed picture of how users currently understand and use our product. Each time we have engaged with the lab team we have come away with useful insights and realistic recommendations, and I would certainly recommend their services to other tech start-ups.
We hired the City Interaction Lab for some user testing sessions in March 2014. The facilities were very good - as well as containing everything we needed, our client described the Lab as 'welcoming'. The team were very responsive to our requests and made sure everything was set up correctly for us. Overall, we couldn't have been happier with Lab and the service we received.
Made Media Ltd