Haven’t reviewed your website for a while?
It may be time to evaluate and improve your website or mobile application. You lose money every time a visitor to your website can’t find what he or she is looking for, or is unable to reach the final stage of the checkout process. Our usability consultants use state-of-the-art tools and methods to help uncover these issues.Read More
Have an idea or prototype you want to test?
Our team can help with the strategic design of a new feature, idea or new application – and by using research methods, focus groups and ethnographic research we can reveal the needs of your target audience. This will help you to confidently proceed with any future design and development.Read More
Why work with us?
We are centrally located in the heart of London, offer state of the art facilities and services, and our researchers and consultants have extensive expertise that can help shape and grow your business. Our services include user centred design, usability and accessibility evaluations, and user centred research.Read more about us...
Using the lab's eye-tracking equipment, and working alongside the research staff, we gained a greater understanding of the usability issues faced on our clients’ websites... and the information gained from the eye-tracking process was fed back into the design process.Double Jump Media
The report helped us identify issues with both the usability and accessibility aspects of the Royal Opera House website. Suggestions on improvements to allow conformance to good web practice and accessibility standards were made.Royal Opera House
The HCID team provided a clear framework for us to address the issues identified during testing. The facilities themselves were excellent and we found the staff very accommodating and helpful throughout the duration of the project - overall a great experience.ProQuest